1. Delivery (DPD Fresh)

* Final price is shown at checkout. For non-standard orders – e.g. custom weight, packaging, or multiple addresses – individual rates may apply. Contact: uzsakymai@sinnertaste.lt.
** Deliveries to the Curonian Spit are subject to an additional €30.00 charge. Orders above €199 qualify for free shipping.

2. Delivery Times

• Orders placed after Thursday 14:00 or on Friday will be delivered on Tuesday.
• If the recipient refuses delivery (not due to our or courier’s fault) or is unavailable twice – no refund applies.
• Upon receiving your order, check the packaging and temperature immediately. If there’s a discrepancy, do not accept it.
• Delivery may take longer during holidays or peak periods.
• Weekend and holiday orders are processed on the next working day.
• Minimum order amount – €19 (after discounts, excluding delivery fee).
• Please ensure correct delivery details – incorrect postal codes or addresses can delay delivery.

3. Packaging, Temperature Control & Acceptance

• Packaging: Products are packed in standard packaging and transported at no higher than +6°C.
• Temperature: All items are maintained below +6°C, even when not mandatory, to ensure freshness.
• Acceptance: Upon delivery, open and inspect immediately. Record discrepancies (photo/video) and report within 24h to uzsakymai@sinnertaste.lt.
• Absence: If delivery is refused or the recipient is unavailable twice (not due to our or courier’s fault), the goods will not be redelivered.

4. Delivery Restrictions & Responsibilities

• Territory: We deliver across Lithuania (except areas not served by DPD Fresh) – for confirmation, contact uzsakymai@sinnertaste.lt.
• Fragile products: Cakes and delicate desserts are shipped on firm bases; minor decorative imperfections are not considered defects if safe for consumption.
• International delivery: Not available (Lithuania only).

5. Return Conditions (Food Products)

6. Return Process

1. Notification: Email uzsakymai@sinnertaste.lt (order number, item, quantity, reason, photos/videos).
2. Instructions: We’ll provide the return address and, if applicable, a return label.
3. Packing: Ensure safe packaging; for chilled goods, use cold packs if required.
4. Shipment/Collection: Arranged individually (via DPD or local drop-off, if possible).
5. Inspection: Once received, we’ll assess within 2–5 business days and provide a resolution.

7. Refunds & Replacements

• Refunds: Issued within 14 calendar days from the return approval, but not earlier than receipt of goods or proof of shipment.
• Payment method: Refunds are processed via the same payment method unless otherwise agreed.
• Delivery costs: Only standard delivery fees are refunded (express/premium excluded).
• Replacement: Possible if identical or similar items are available and comply with safety and shelf-life requirements.

8. Exceptions (Non-returnable Items)

• Perishable or short-shelf-life food products (e.g., desserts, cream cakes, fresh bread).
• Opened packages that no longer meet hygiene standards for resale.
• Custom-made or personalized items (e.g., cakes with custom decoration or inscription).

For quality issues or incorrect items – see sections 6–7 (return/replacement policy applies).

9. Contacts

For urgent quality issues, please write on the same day of delivery and include photos/videos.